Key Notes:
Managing Your Coursera Email Preferences
Types of Emails You Receive
While learning on Coursera, you’ll regularly get emails related to your progress, surveys, recommendations, course announcements, reminders, and notifications from course partners. These serve various purposes, from tracking progress to suggesting additional content.
How to Update Your Communication Preferences
Ensure you receive only the emails you want by following these steps:
- Log in to Coursera.
- Access your Settings.
- Click on Communication Preferences.
- Deselect the emails you prefer not to receive.
- Save your changes.
You also have the option to opt-out of all Coursera emails if you wish.
Troubleshooting for Degree Programs and MasterTrack Certificates
If you’re in a for-credit program and facing email issues, double-check and update your communication preferences. If problems persist, reach out to your program support team for assistance.
Managing Communication Preferences for Site Managers
How to Update Communication Preferences as a Site Manager
As a site manager, it’s crucial to know how to manage communication preferences efficiently. Follow these steps to update preferences:
Where to Manage Communication Preferences
Volunteers can easily update their preferences directly from their profile. Here’s a quick guide for both volunteers and site managers:
- Click “View Site” from the top menu bar.
- Access your profile by clicking on your image or initials.
- Select “Edit Profile” and scroll to “Data and Communication Settings.”
- Click “Manage My Preferences” to enable or disable specific communications.
- Save your preferences by clicking “Save My Preferences.”
Understanding Communication Preferences
Each preference category serves a specific purpose. Here’s a breakdown:
- Account Management: Important notifications about volunteer account and activity.
- Confirmations and Reminders: Notifications about signed-up volunteer opportunities.
- Email Blasts: Customized emails from site managers, not automated notifications.
- News and Recommendations: Volunteer opportunity recommendations based on personal preferences.
- Schedule Updates: Important updates about schedule changes, waitlist status, and team information.
- Surveys and Thank Yous: Follow-ups and survey requests for participated activities.
- Site Manager – Activity: Notifications related to the Advanced Events Module (AEM).
- Site Manager – Tasks: Notifications about pending items and hours waiting for review.
- Site Manager – Updates: Notifications about scheduled needs and need expirations.
Reviewing Volunteer Preferences
As a site manager, you can use the User Filter to see a volunteer’s opted-out preferences. Follow these steps:
- Go to Volunteerism > Users.
- Click “User Filter” and select “User Data > User Email Preferences.”
- Choose the specific notification preference to see the filtered user list.
Affirmative Privacy Policy
During registration, users must affirmatively accept Galaxy Digital’s privacy policy. They can also opt in or out for email messages at this stage.
Things to Keep in Mind
While managing preferences, it’s essential to consider a few key points:
- Avoid opting out of email messages to ensure a comprehensive experience.
- Agency or program managers, in particular, should not opt out to stay informed about responses to their posted needs.
- Opting out of emails doesn’t affect the password reset email; users can still receive it if needed.
Email Preference Center Best Practices
Understanding the Importance of Email Preference Centers
Email preference centers play a crucial role in gathering valuable subscriber information, allowing you to create personalized and engaging email experiences that foster loyalty and trust. Discover why understanding the reasons for unsubscribing is vital and how preference centers address these issues.
What Is an Email Preference Center?
An email preference center is a user-friendly page where subscribers can choose the type and frequency of emails they receive, providing an alternative to outright unsubscribing. Learn about the benefits of these centers, including increased engagement, better inbox placement, and compliance with privacy laws.
Different Preferences You Can Offer
Explore various preferences you can incorporate into your email preference center, such as email lists, interests, timing, multi-channel options, and profile information. Tailoring these choices to your audience enhances personalization, engagement, and the overall subscriber experience.
Creating an Effective Preference Center
Follow best practices to ensure your preference center is efficient and user-friendly. Learn the importance of offering a universal unsubscribe option, only promising what you can deliver, avoiding overwhelming subscribers, keeping the center on one page, and customizing it to align with your brand.
Encouraging Use of Your Preference Center
Promote your preference center effectively by integrating it into your email footer, including it in welcome emails, sending dedicated emails to highlight its benefits, implementing progressive profiling, and incorporating it into re-engagement campaigns. Encourage subscribers to actively manage their preferences for a more tailored experience.
Note: The article did not contain any grammatical errors.
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Get more information here.
- https://www.coursera.support/s/article/360027255114-Learner-Marketing-and-Communications-Tool-Kit?language=en_US
- https://www.coursera.support/s/learner-help-center-all-topics?language=en_US
- https://www.coursera.support/s/article/learner-000001647-ACE-credit-recommendation-FAQs
- https://www.coursera.org/articles/follow-up-email-after-interview
- https://www.coursera.org/articles/email-marketing
- https://www.coursera.org/learn/professional-emails-english
