Troubleshoot logging in with single sign-on (SSO) | Coursera Guides

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Troubleshoot SSO Login Issues on Coursera

Clear Your Cache and Cookies

If you’re having trouble logging in with Single Sign-On (SSO), a simple solution is to clear your browser’s cache and cookies. Coursera provides detailed instructions for this in their article on clearing cache and cookies.

Verify Your Email Address

Make sure to use the same email account consistently for SSO login attempts. Confirm that your Coursera account is linked to the correct email address, and you can check and update this in your Account Settings.

Retry the Login Link

During the account setup, choose “Log in with your organization.” If you can’t find this option, look for an email invitation from your company’s learning program and click the provided link to set up your account.

Check for Network Issues

If you can’t connect to Coursera through your company’s SSO, it might be a network problem. Seek help from your company’s IT department or program administrator to resolve any network issues.

Look for a Deleted Account

If you see a message about a deleted account or “deleted-account” in front of your email address, contact your learning program’s administrator for guidance on resolving this issue.

@Elaine

Resolving Single Sign-On (SSO) Login Issues in Atlassian Accounts

Common SSO Login Issues and Solutions

If you encounter a plain error screen or an error screen specific to your Identity Provider (IdP) while using Single Sign-On (SSO) with SAML to log in to your Atlassian account, several issues might be at play. Here are some possible scenarios and solutions:

Network Connectivity Issues:

If you see a plain error screen with no Atlassian branding, it could be due to network connectivity problems with your IdP. Try refreshing the page and checking your network connection.

IdP Configuration Issues:

Error 403 messages such as “Disallowed user agent” or “App not enabled for user” may indicate issues with your IdP configuration. Reach out to your administrator or IdP for assistance in resolving these configuration problems.

Email Address Mismatch:

If you receive messages like “Your email address has changed at your Identity Provider,” ensure that your email address matches between your IdP and Atlassian account. Case sensitivity matters, so verify the details with your administrator.

SAML Configuration Verification:

Issues like “Invalid issuer in the Assertion/Response” or “Invalid SAML Response” point to problems with SAML configurations. Double-check the Entity Id, Service Provider Entity Id, and Assertion Consumer Service URL in both IdP and Atlassian configurations to ensure accuracy.

Unsupported IdP:

Messages like “You’re most likely using an unsupported IdP” suggest an issue with the IdP itself. Ensure that your IdP can return email as the NameId, has a mapped user Id as a SAML attribute, signs SAML responses, and synchronizes time with NTP.

By addressing these potential issues, you can troubleshoot and resolve login problems associated with Single Sign-On in your Atlassian account.

@Betty

Troubleshooting Single Sign-On (SSO) Issues in Iterable

General Troubleshooting

If you encounter challenges setting up SAML applications and logging in to Iterable, follow these steps:

Error Message: Value is Invalid

This error is related to incorrect SAML attributes in your IdP. Ensure the email attribute is correct, and use the Copy to Clipboard button when defining roles. Make necessary changes in IdP and Iterable.

Iterable Asks for Password Instead of Redirecting to Identity Provider

If Iterable prompts for a password instead of redirecting to the identity provider, check the SAML Domain field. If empty, enter the domain in Settings > Authentication. Ensure correct formatting; use example.com. Verify the user’s email domain in Iterable settings.

User Lacks Correct Permissions in Iterable

Issues arise when an Iterable admin modifies permissions, or the user’s group in IdP has incorrect JSON in its roles attribute. Update permissions in IdP’s SAML app, not Iterable.

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